Books


Format: Hardcover
Condition: Used - Acceptable
Language: English
Delivering Happiness
Tony Hsieh
Product Overview
The author shares the story of how he and his team built the online store, Zappos.com, which was later acquired by Amazon.com. I found it interesting to realize that when everyone is selling the same products at more or less the same price, what would set the company apart would none other than be the customer experience or the company's customer service.